Software support plan
A named engineer who knows your system.
Companies running a system we built.
Software support plan
Monitoring, updates and fixes for a system we built, with a named engineer on call.
5,175 SAR/ monthincl. 15% VAT
madaVISAMastercardApple PaySecure payments by Moyasar
What's included
- Monitoring and uptime alerts
- Security updates
- Bug fixes
- Up to 8 hours of small changes per month
- A named engineer
How it runs
- OnboardingHandover of access and runbooks
- Every dayMonitoring and alerts
- Every monthUpdates, small changes and a short report
What you receive
- Critical issues answered within 4 hours
- Other requests answered the next business day
- A monthly report of work done
What we need from you
- Access to the hosting and code
- One contact person for requests
Not included
- New features beyond the monthly hours, which we quote separately
Questions
- Can you support a system someone else built?
- Yes, after an Integration audit or a short review so we know what we are taking on.
- Does it renew automatically?
- No. Plans never renew without asking you.
Need something bigger? Tell us about it and we will send a tailored proposal.
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